This introductory course has been designed especially for those who require a basic knowledge of the Microsoft Office products. It provides training in word processing, spreadsheets, databases, PowerPoint and using the Internet. Its objective is to enable people to acquire the skills and knowledge to undertake basic functions using a personal computer.

This entry level qualification provides the foundation skills and knowledge to use information and communications technology (ICT) in any industry. 

Total number of units = 14

7 core units plus

7 elective units


    This qualification provides the skills and knowledge for an individual to be competent in a wide range of general information and communications technology (ICT) technical functions and to achieve a degree of self-sufficiency as an advanced ICT user.


    Persons working at this level will support information technology activities in the workplace across a wide range of ICT areas, including technical support, network administration, web technologies, software applications and digital media technologies.

    Total number of units = 17

    6 core units plus

    11 elective units