This course provides the skills and knowledge for retail operations or supervision with a need to apply discretion and judgement. Participants can expect to have some responsibility for others and hold coordination and support responsibilities in the work team. Skills Strategies International deliver this qualification by traineeship or enterprise based.

achievementThis qualification provides skills and knowledge for those who hold or aspire to hold higher management positions. It applies to those who are providing support to senior management in a larger retail outlet or wholesale outlet or being responsible for the management of a retail store or wholesale outlet.

While there are no qualification prerequisites participants are expected to have sufficient relevant employment experience.

This qualification reflects the role of individuals who complete a limited range of basic workplace tasks. These individuals possess a limited range of technical skills and knowledge.

 This qualification provides a pathway to work in a variety of industry sectors and business contexts.

 Individuals with this qualification are able to perform roles such as frontline team member.


This 2016 course has replaced the 2012 version of the same qualification.

This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others.

 This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants. 

This qualification provides the skills and knowledge for an individual to be competent in retail operations.

Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail fast food outlets. 

This course is designed to develop first line management skills for those working in  retail environment.  It applies to those managing a small retail outlet or a department in a large retail store. 

It is presumed that you will be working in a retail outlet when completing this qualification.